Terms of Service

1. Scope and acceptance

These Terms govern your access to the public PolicyAlignment website and any evaluation or service made available by the provider operating PolicyAlignment (“we,” “us”). By using the site, you agree to these Terms. If you use the site for an organization, you represent that you are authorized to act for it. If you do not agree, do not use the site.

PolicyAlignment helps teams connect regulatory materials to obligations, internal policies, controls, gaps, and evidence. Features, access levels, and service commitments for a customer deployment are described in the applicable signed agreement, not established by marketing descriptions alone.

2. Accounts and authorized users

If your organization receives an account, you must provide accurate registration information, keep credentials confidential, and use access only for authorized business purposes. Your organization is responsible for activity by its authorized users and should promptly report suspected unauthorized access. You must be at least 18 to use an individual account. We may suspend access reasonably necessary to address a security threat or misuse, subject to any customer agreement.

3. Acceptable use

You may use the site and any service only in accordance with law, these Terms, and your organization’s agreement. You must not:

• Submit content you lack the right to use, or use the service to infringe privacy, intellectual-property, or other rights.
• Probe or bypass access controls, introduce malware, interfere with availability, or attempt to access another customer’s data.
• Scrape or extract the site at a volume that disrupts it, misrepresent your identity, or use outputs to make deceptive claims about regulatory approval or certification.
• Reverse engineer or copy protected service components except where applicable law expressly permits it.

We may investigate and restrict misuse, subject to applicable law and the terms of a signed customer agreement.

4. Customer data and permissions

Your organization retains its rights in the documents, inputs, and other content it provides to a contracted service. It grants us the limited permission needed to host, process, secure, and return that content to provide the agreed service. You are responsible for having authority to submit data and for deciding which regulatory and internal materials to upload. Avoid sending sensitive source documents through the public demo-request form. The Privacy Policy explains how website inquiries are handled; an applicable agreement or data-processing addendum may address customer-controlled service data in more detail.

5. Confidentiality

For nonpublic business information disclosed in a service relationship, each party will use reasonable care, use it only for the agreed evaluation or service, and disclose it only to people and providers who need it and are under appropriate obligations. These restrictions do not cover information that becomes public without breach, was already lawfully known, is independently developed, or is lawfully obtained from another source. A signed nondisclosure agreement or customer agreement controls where it provides different or more detailed obligations. Disclosure required by law is permitted, with notice when legally allowed.

6. Subscriptions, payment, and taxes

Published pricing or plan descriptions are informational until a written order is accepted. Any fees, billing cycle, term, renewal, cancellation process, taxes, payment due dates, and refund rules for a paid service will be stated in the applicable order form or customer agreement. No automatic renewal or payment obligation arises merely from viewing this site or submitting an inquiry. If no paid agreement has been executed, these Terms do not authorize us to charge you.

7. Intellectual property

PolicyAlignment and its licensors retain their rights in the website, software, design, trademarks, and documentation. Subject to these Terms and any agreement, we grant only the limited right to access and use what is made available to you. You retain your rights in customer content as described above. No rights are transferred by implication, and you may not use our branding to imply endorsement.

8. Human review and compliance decisions

PolicyAlignment may assist with extraction, mapping, gap analysis, and evidence organization, including AI-assisted features. Outputs may be incomplete or inaccurate and depend on the materials and settings supplied. Your qualified team must review sources, validate mappings, and make final legal, regulatory, audit, and remediation decisions. The site and service do not provide legal advice, guarantee compliance, or replace professional judgment or a regulator’s interpretation.

9. Availability and disclaimers

We aim to keep the public website available but do not promise uninterrupted or error-free access. To the extent permitted by law, the public website and any no-charge preview are provided “as is” and “as available,” without implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Any warranties, support commitments, or service levels for a paid deployment are those expressly set out in a signed customer agreement. Nothing here excludes rights that cannot lawfully be excluded.

10. Limitation of liability

To the extent permitted by law, neither party is liable under these website Terms for indirect, incidental, special, consequential, or punitive damages, or lost profits, arising from use of the public site. For claims governed only by these website Terms, each party’s total liability is limited to the greater of US $100 or the fees paid for the affected service in the 12 months before the claim. A signed customer agreement controls any different allocation of liability for a paid service. These limits do not apply to liability that cannot be limited by law or to fraud or willful misconduct.

11. Indemnification

To the extent permitted by law, you will defend and indemnify the provider of PolicyAlignment against third-party claims directly arising from your unlawful use of the site, your infringement of another person’s rights through content you submit, or your material breach of the acceptable-use rules, except to the extent caused by our own wrongful conduct. We will give reasonably prompt notice and allow you to control the defense with counsel reasonably acceptable to us; a settlement imposing obligations on us requires our consent. Any negotiated indemnity for a paid service is governed by its signed agreement.

12. Suspension and termination

You may stop using the public site at any time. We may limit or discontinue public-site access for security, legal, or operational reasons. Customer account termination, notice periods, return or deletion of customer content, and any surviving obligations are governed by the applicable agreement. Provisions that by their nature should continue, including confidentiality, intellectual-property ownership, disclaimers, and liability limits, survive termination to the extent permitted by law.

13. Governing law and disputes

For a paid service, the governing law, courts, and dispute process stated in the signed customer agreement apply. No particular state or country is designated here for use of the public website alone: absent a signed agreement, applicable law and a court with jurisdiction determine a dispute, including any mandatory local rights that cannot be waived. We encourage you to contact us first so we can try to resolve a concern informally.

14. Changes and contact

We may update these website Terms by posting a revised version with a new date. Material changes affecting a paid customer will be handled under its agreement and applicable law. Continued use after an effective update means acceptance where law permits; otherwise, stop using the site. For questions, use the PolicyAlignment inquiry form and describe the issue in your message. See the Privacy Policy for privacy requests.